Contact us

One address reaches us for everything. We read every message and aim to reply within two business days.

Support and bug reports

If a scan went wrong, include the web address you scanned and the scan reference from the report page. If something in the app misbehaved, tell us what you expected to happen and what happened instead — that is almost always enough for us to reproduce it.

Billing and invoices

Payments, invoices, and any tax due are handled by Paddle as the merchant of record, so your receipts come from them and payment details are changed through their portal — reachable from your billing page. Anything Paddle cannot resolve, bring to us.

Privacy and data requests

You can delete your account and everything attached to it yourself, from the account page, without asking us. For anything else — a copy of your data, a correction, or a question about how we handle it — write to us and say what you need.

Reporting a security issue

Use the same address above and put "security" in the subject line. Please give us a reasonable window to fix an issue before disclosing it publicly, and please do not test against other people's accounts or data while investigating.

Why there is no contact form

A form would collect your details into one more place, need protecting from spam, and give you nothing a plain email does not. You already have a mail client, and this way you keep a copy of what you sent.